Waiting for Call

Ready to receive calls on the FirstTouch number

Call Received

Incoming call detected at the FirstTouch number

Owner's Phone Ringing

Forwarding the call to the business owner

Call Missed

Owner did not answer — recovery triggered

Recovery Text Sent

Opening SMS delivered to the caller

Customer Replied

Waiting for the caller to respond by text

Gathering Job Details

Collecting information about the electrical job

Lead Qualified

Name, issue, and urgency confirmed

Summary Sent to Owner

Lead delivered to the business owner by text